Protocol Development and Quality Improvement

A1. Pharmacists should collaborate

with patients, families, and

caregivers to ensure that treatment

plans respect patients’ beliefs,

values, autonomy, and agency.

A2. The pharmacy workforce should

lead medication reconciliation

processes during care transitions

(e.g., emergency department,

upon admission and discharge,

ambulatory care setting, community

pharmacy, long term care).

A3. The pharmacy workforce

should collaborate with patients,

caregivers, payers, and healthcare

professionals to establish consistent

and sustainable models for

seamless transitions of care.

A4. Pharmacist documentation

related to patient care must be

available to all members of the

healthcare team, including patients,

in all care settings.

A5. The pharmacy workforce

should partner with patients and

the interprofessional care team to

identify, assess, and resolve barriers

to medication access, adherence,

and health literacy.

A6. Patients must have access to a

pharmacist in all settings of care.

Patient-Centered

Care

D1. Pharmacy technicians

should participate in

advanced roles in all

practice settings to promote

efficiency and improve access

to patient care.

D2. Pharmacy technicians

should have complete

responsibility for advanced

technical and supporting

activities (e.g., order

fulfillment, tech‑check‑tech,

regulatory compliance,

supply chain management,

diversion prevention, revenue

cycle management, patient

assistance programs).

Pharmacy Technician

Role, Education, &

Training

E1. Pharmacists should

advance the use of

pharmacogenomic

information for personalized

medication treatment.

E2. Pharmacists should

assume leadership roles

in medication stewardship

activities at the local, state,

and national levels.

Leadership in

Medication Use &

Safety

B1. All pharmacists should

have an individualized

continuing professional

development plan.

B2. Pharmacists should

leverage and expand their

scope of practice, including

prescribing, to optimize

patient care.

B3. Pharmacists should

participate in and assume key

roles on emergency response

teams.

Pharmacist Role,

Education, & Training

C1. Pharmacists should use health

information technologies to

advance their role in patient care

and population health.

C2. Pharmacy practice leaders

should foster the development

and application of advanced

analytics (e.g., machine learning

and artificial intelligence) in

activities such as risk assessment,

monitoring performance metrics,

identifying patients in need of

pharmacist care, optimizing

medication use, and business

management.

C3. Pharmacy practice

leaders should be engaged in

assessing emerging patient

care technologies (e.g., mobile

applications, monitoring devices,

digital wearables or ingestables,

blockchain technology) to

support optimal medication‑use

outcomes.

C4. The pharmacy workforce

should be competent in

health information technology

(including but not limited to

analytics, automation, and clinical

applications of technology) with

ongoing education and training

embedded at all stages of career

development.

Technology

& Data Science

The goal of PAI 2030 is to significantly advance the health and well‑being of people by supporting patient‑centered care

delivery models that optimize the most effective use of pharmacists as direct patient care providers.

Used with permission from: American Society of Health-System Pharmacists (ASHP). PAI 2030 Recommendations. Available at https://www.ashp.org/Pharmacy-Practice/PAI/PAI-Recommendations.